Questions you may have
The cost of delivery depends on the size, weight and destination country. To find the exact cost of shipping for your order, simply add the items you want to your cart, select country and the shipping cost will automatically update in your cart.
- Bikes – $59
- Wheels – $29
- Large item (e.g. crankset) – $10
- Small item (e.g. stem) – $4
- Free delivery on apparel
Rates to other countries are here.
Our main payment method are PayPal. PayPal is a simple, quick and secure way of paying online, all you need is a PayPal account. For more details go to the PayPal website.
We are located in San Diego. If you are local, let us know. We can accept Venmo or cash in person.
Your order will be shipped within 1-2 days after payment. Delivery generally takes 3-7 days within US, and up to 15 days to other countries.
We will ship your order to the address you provided when placing your order. We’ll send you email with a tracking number. We use FedEx to ship bikes and wheels, and USPS for small items.
Yes, you can. Contact us via firstname.lastname@example.org, and we’ll provide a return label. All goods must be unused, in a saleable condition and in their original packaging with all labels still attached. If you get the item as described and just don’t like it, we’ll have to keep 30% from selling price as a restocking fee.
Shipping of bulky items such as bikes or wheels are subject to risk. We do our best to prevent potential damages, we box them up professionally and insure every item. However, life happens. In case you get your purchase with a damage, we’ll discuss a return or partial refund.
All refunds will be issued to the original payment method on the order within 1 day once the item has been checked by one of our specialists.